TERMS & CONDITIONS
The website www.veranda-resorts.com (otherwise known as the "Site"), is published by Veranda Resorts (hereafter "VERANDA RESORTS"), a company organized and existing under the laws of Mauritius, whose registered office is located at Village Labourdonnais Mapou – Mauritius.
The use of the Site will be subject to the terms and conditions described below (hereafter the "Terms and Conditions"), whose purpose is to define the terms of access and use of the Site by any person (hereafter the "User").
The Site presents hotel and catering services provided by VERANDA RESORTS, and in particular offers Users the possibility to address online enquiries and book a Veranda Resorts hotel reservation.
II. INTELLECTUAL PROPERTY
The Site and any content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations, data, files, trademarks, designs and models, as well as any software used in connection with the Site (hereafter the "Content") contain confidential information or information protected by existing intellectual property right legislation or any other law.
Unless specified otherwise, intellectual property rights relating to such Content are the exclusive property of VERANDA RESORTS. VERANDA RESORTS does not grant any license nor any other right except for the right to access and use the Site.
The reproduction of all or any part of the Content is authorized solely for personal and private use. Any and all reproduction and use of copies of the Content for other purposes are explicitly forbidden.
Users may not copy, modify, create a derived work, reverse engineer, decompile, disassemble, grant, sublicense or transfer, in any way what so ever, any and all element of the Content or the Site.
III. PERSONAL DATA
VERANDA RESORTS collects and process Users’ personal data in conformity with Mauritian Law.
VERANDA RESORTS invites Users to consult its Data Protection Policy, which sets out the provisions governing the collection, processing and transfer of personal data.
When accessing the Site, a cookie may be automatically installed and temporarily saved in the computer’s memory or hard disk in order to make it easier to use the Site. Cookies are used to record information related to the use of the Site (such as pages, date and time of the visit, etc.).
Users can disable cookies in their web browser, which will disable all cookies used by the web browser, including those from other websites, which may cause certain settings or information to be altered or lost. Disabling cookies may change Users browsing experience on the Site, or make navigating around the Site more difficult.
Users can disable cookies in their web browser as follows:
Google Chrome :
1. Select "Settings"
2. Click on "Show advanced settings"
3. In the "Privacy" section, click on "Content settings"
4. Click on "Cookies"
Microsoft Internet Explorer 6.0 and above:
1. Go to "Tools", then "Internet Options"
2. Click on "Privacy"
Microsoft Internet Explorer 5:
1. Go to "Tools", then "Internet Options"
2. Click on "Security"
3. Select "Internet", then click on "Custom Level"
4. Under "Cookies"
Mozilla Firefox :
1. Go to "Tools", then "Options"
2. Click on "Privacy"
Netscape 6.x and 7.x:
1. Click on "Edit", then "Preferences"
2. Click on "Privacy and security"
3. Click on "Cookies"
Safari 3.x for Mac OS X:
1. Click the "Edit" menu
2. Click on "Preferences"
3. Click on "Security"
4. Click on "Display cookies"
1. Limitation of liability
VERANDA RESORTS commits itself to ensuring, to the best of its ability, that the information posted on this Site is correct and up-to-date. VERANDA RESORTS reserves the right to correct, at any time and without prior notice, the Content of the Site. However, VERANDA RESORTS cannot guarantee the correctness, precision, thoroughness or completeness of the Content available on the Site and encourages Users to contact VERANDA RESORTS directly.
VERANDA RESORTS does not control all risks related to the use of the Internet, and draws the User’s attention to the potential risks involved by the use of the Site.
VERANDA RESORTS shall not be held liable for:
- any Site interruption;
- any bugs, display errors or error downloading the web pages of the Site;
- any errors or omissions contained in the Content available on the Site;
- any and all damage resulting from a third party’s fraudulent intrusion;
- any direct or indirect damage, whatever its cause, nature, origins or consequences, resulting from the access to the Site or any Content coming directly or indirectly from the Site.
2. Hypertext links
The Site may include links to other websites or other Internet sources. VERANDA RESORTS cannot control these sites and external sources. Therefore, VERANDA RESORTS shall not be held liable for those sites and external sources and declines any responsibility for the content, advertising, products, services and any other material available on or branching off those sites and external sources. In addition, VERANDA RESORTS shall not be held liable for any damage or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.
VERANDA RESORTS reserves the right to modify and update, at any time, the Terms and Conditions and/or the Content of the Site.
When accessing the Site, Users shall be deemed to have accepted without reserve the Terms and Conditions and the Data Protection Policy.
2. Applicable law and jurisdiction
The Terms and Conditions are governed by Mauritian law.
To the extent permitted under applicable mandatory law, any and all disputes arising from the Content or the use of the Site shall be subject to the exclusive jurisdiction of Mauritian courts.
Photos: Veranda Resorts
VII. BEST RATE GUARANTEE
Book online with veranda-resorts.com and rest assured that you are receiving the best online rate. In fact, not only the best rate, the best deal, for the benefits of booking directly on veranda-resorts.com ALSO include the following:
- Direct dealings with the hotel
- Exclusive offers & promotions
- Instant room confirmation
- No booking fees / hidden costs
- Flexible cancellation policy
- Pay upon arrival **
But should you find a lower rate on any other website for Veranda Resorts, and once these rates and applicable terms & conditions have been verified by our team, you will receive the lower rate PLUS an add-on.
**This does not apply to pre-paid bookings, i.e. Non-refundable package
1. Terms & Conditions "Best Rate Guarantee":
- The Best Rate Guarantee applies to confirmed reservations made on veranda-resorts.com and bookings made under the Best Rate Guarantee search.
- Should a lower rate be found on another website, the application of the guarantee sought must be for the same hotel, same date, same type of room, same rate, same number of people and with the same sales conditions as those that apply to the reservation made on veranda-resorts.com.
- The lower rate on the other website must be viewable, bookable by the general public, providing instant confirmation, inclusive of all taxes and service charge.
- Guarantee shall not apply if the lower rate is found on a third party website but is lower due to the currency exchange rates, rounding applied on room rate, incorrect display, etc.
- Claim must be made within 24hours of making your booking on veranda-resorts.com.
- Claims for multiple nights will be compared individually.
2. Best Rate Guarantee does not apply to:
- Negotiated rates
- Corporate rates
- Group rates
- Association member rates
- Wholesale rates by travel agent
- Wholesale rates by online travel agent
- Flash sale rates by flash-sale site or online travel agent
- Package rates that include airline ticket + hotel, airport transfers, meals, tours and amenities
- Opaque bookings where the hotel brand and/or the specific hotel is unknown until the booking is confirmed.
VIII. REASONS TO BOOK DIRECTLY
1. Best Rate Guarantee
2. Spa Voucher (15 mins free Back Massage/person)
3. No Lost Reservation / Better Service / Personalised holidays / Better support
4. Book Direct and get an additional 10% OFF
5. Free Room Upgrade
6. Book Direct and Get the chance to win the same holidays next year!
• Conditions to book direct
- Bookings exclusively made directly through our website: https://www.veranda-resorts.com + via our Direct Sales Team (firstname.lastname@example.org)
- FREE Spa Voucher - (15 mins free Back Massage/person) Must be taken within 2 days after arrival
- No Lost Reservation / Better service / Personalized holidays / Better support - By booking direct (exclusive through our Booking Engine and Direct Sales Team), you can customize your holidays and ability to make special requests. (Please contact us on email@example.com)
- Free Room Upgrade - Upon availability
- Book Direct and get an additional 10% OFF
- Book Direct and Get the chance to win the same holidays next year!
By booking direct, you enter automatically into a draw to get the same holiday next year (with the same conditions: same people, same number of people, same mealplan, same number of nights)
* All holidays till 31st Dec of each year.
* All bookings made as from 15th May 2020
* Draw will be done and announced by 25th Jan of each year after all proper verification
* Does not include any extras consumption and paid activities or services
* Air Flight tickets are not included
* Cannot be sold or traded
* Veranda Resorts has the right to modify or update these conditions without notice
TRAVEL RESTRICTIONS & MANDATORY QUARANTINE TO ENTER MAURITIUS
The current travel restrictions into Mauritius and the 14 days mandatory quarantine period, applicable to all passengers entering Mauritius, has been extended till 30 June 2021.
Of course, as soon as the situation changes, we will immediately advise you of same.
As such, we have decided to cancel all the July 2021 bookings and the Central Reservation team will shortly send you the respective lists.
UPDATED REBOOKING POLICY
In order to encourage as much rebooking as possible, we are allowing free rebooking under initial conditions/rates/offers for stays up to 30 September 2022, excluding period 27 Dec 21 to 02 Jan 22.
UPDATED CANCELLATION POLICY
We will continue with our cancellation policy whereby all bookings cancelled up to 3 days prior to check in will be exempted from any cancellation fees, up to 30 September 2022.
No-show and between 2-0 days, 100% fees will apply.
2022 EARLY BOOKINGS
Please use the new contracts valid from 1 February 22 to 31 January 23.
REOPENING OF VERANDA RESORTS
As soon as we get the “green light” from the authorities, our resorts will be ready to welcome our mutual customers!
Please do not hesitate to contact your usual sales manager/executive, should you require any additional information.