Reviews Veranda Grand Baie
Independent reviews by Customer Alliance
What is Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.
How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
Our Customer Satisfaction index
82.84%
Average rating
- CES - Check-in0
- Room4.28
- Location4.25
- Cleanliness4.2
- Service4.27
- Restaurant4.39
- Bar0
- Price3.77
Rating criterias
- Customer Alliance4.34 / 5
- Agoda3.95 / 5
- Booking.com3.9 / 5
- Ctrip3.9 / 5
- Expedia3.9 / 5
- Facebook5 / 5
- Google4.1 / 5
- HolidayCheck4.43 / 5
- Hotels.com3.79 / 5
- Petit Futé4 / 5
- TopHotels.ru4.76 / 5
Nicolas Larsson
40 years old
The food at breakfast was nothing further, queue for coffee every day. The bread was old and chewy. Some days it was not uncovered and no cutlery on the tables. It would open at 7am but then there were no staff there and only half of the food was served. Some food was labeled wrong, then allergies can be a problem. Some days there was no à la carte, so we had to pay the buffet. This we should have been informed about, Christmas and New Year where we were forced to buy the buffer which became very expensive, in addition we do not eat meat and then the selection became even smaller. the staff was very nice but had to work very much, thinks that the management can bring in more staff at holidays so that the work burden does not get too much.
1 year ago
3.6 / 5
- Room
- Location
- Cleanliness
- Service
- Price
Miranda Benson
70 years old
Excellent service from staff. Always willing to help and advise. Pleasant friendly manner. Highly recommend the free glass bottom boat trip, Very clear and informative talk from the “captain”.
1 year ago
4.2 / 5
- Room
- Location
- Cleanliness
- Service
- Price
60 years old
Hotel was clean, staff polite and efficient, spa was very good. The two pools were great sizes.
1 year ago
4.2 / 5
- Room
- Location
- Cleanliness
- Service
- Price
R. Lemmer
60 years old
Great hotel to visit. Well priced for above average accommodation and food. Food was excellent quality and more than plentiful.
1 year ago
4.4 / 5
- Room
- Location
- Cleanliness
- Service
- Price
50 years old
I had an absolute fantastic holiday. I'd recommend your hotel anytime. Your staff was very attentive, any queries we had were actioned very quickly. Your night staff were brilliant. Always friendly and attentive. I'd like to make special mention of Pawan. His service was excellent, he is friendly, funny and a pleasure to speak to. He really went out of his way to make our stay a pleasure.
1 year ago
4.2 / 5
- Room
- Location
- Cleanliness
- Service
- Price
20 years old
Amazing I really enjoy it
1 year ago
4.4 / 5
- Room
- Location
- Cleanliness
- Service
- Price
Craig Dunnington
50 years old
Great relaxing Break
1 year ago
4.4 / 5
- Room
- Location
- Cleanliness
- Service
- Price
60 years old
Would like to come again
2 years ago
4.6 / 5
- Room
- Location
- Cleanliness
- Service
- Price
David Botha
40 years old
Pleasant until being charged a crazy price for a tonic water at the bar
2 years ago
3.8 / 5
- Room
- Location
- Cleanliness
- Service
- Price
Phillip Labuschagnxe
60 years old
Very good. Relaxing and enjoyable. The foot massage was excellent.
2 years ago
3.8 / 5
- Room
- Location
- Cleanliness
- Service
- Price