Reviews Veranda Grand Baie

Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.
 

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

 

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction index

83.92%

1717 reviews on 12 portals

Average rating

  • Room
    4.28
  • Location
    4.25
  • Cleanliness
    4.22
  • Service
    4.33
  • Price
    3.78

Rating criterias

  • Customer Alliance
    4.34 / 5
  • Agoda
    3.95 / 5
  • Booking.com
    3.9 / 5
  • Ctrip
    3.9 / 5
  • Expedia
    3.9 / 5
  • Facebook
    5 / 5
  • Google
    4.2 / 5
  • HolidayCheck
    4.43 / 5
  • Hotels.com
    3.79 / 5
  • Petit Futé
    4 / 5
  • TopHotels.ru
    4.76 / 5
  • Zoover
    4.25 / 5
  • Nicolas Larsson

    40 years old

    The food at breakfast was nothing further, queue for coffee every day. The bread was old and chewy. Some days it was not uncovered and no cutlery on the tables. It would open at 7am but then there were no staff there and only half of the food was served. Some food was labeled wrong, then allergies can be a problem. Some days there was no à la carte, so we had to pay the buffet. This we should have been informed about, Christmas and New Year where we were forced to buy the buffer which became very expensive, in addition we do not eat meat and then the selection became even smaller. the staff was very nice but had to work very much, thinks that the management can bring in more staff at holidays so that the work burden does not get too much.

    1 year ago

    3.6 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price
  • Miranda Benson

    70 years old

    Excellent service from staff. Always willing to help and advise. Pleasant friendly manner. Highly recommend the free glass bottom boat trip, Very clear and informative talk from the “captain”.

    1 year ago

    4.2 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price

  • 60 years old

    Hotel was clean, staff polite and efficient, spa was very good. The two pools were great sizes.

    1 year ago

    4.2 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price
  • R. Lemmer

    60 years old

    Great hotel to visit. Well priced for above average accommodation and food. Food was excellent quality and more than plentiful.

    1 year ago

    4.4 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price

  • 50 years old

    I had an absolute fantastic holiday. I'd recommend your hotel anytime. Your staff was very attentive, any queries we had were actioned very quickly. Your night staff were brilliant. Always friendly and attentive. I'd like to make special mention of Pawan. His service was excellent, he is friendly, funny and a pleasure to speak to. He really went out of his way to make our stay a pleasure.

    1 year ago

    4.2 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price

  • 20 years old

    Amazing I really enjoy it

    1 year ago

    4.4 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price
  • Craig Dunnington

    50 years old

    Great relaxing Break

    1 year ago

    4.4 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price

  • 60 years old

    Would like to come again

    1 year ago

    4.6 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price
  • David Botha

    40 years old

    Pleasant until being charged a crazy price for a tonic water at the bar

    1 year ago

    3.8 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price
  • Phillip Labuschagnxe

    60 years old

    Very good. Relaxing and enjoyable. The foot massage was excellent.

    1 year ago

    3.8 / 5

    • Room
    • Location
    • Cleanliness
    • Service
    • Price